I was impressed by the wide variety of high-quality makeup brands available at the store, but I particularly want to highlight the excellent service I received from Sophia, who is very knowledgeable about makeup and kindly taught me which products were suitable for my skin while applying my makeup. Additionally, she gave me a lesson on how to apply them myself. Throughout the entire process, she was consistently sweet and kind. Because of the wonderful experience I had, I will definitely be returning to the store!

Had a lovely experience at the Milton Keynes store, went in for some advice on getting some new makeup products and Jasleen was so attentive and helpful in helping me find some new products! Would recommend to anyone!

First time visiting space nk yesterday. And I was so pleased I went in, becuase wow, there was a lot of brands to choose from, ranging from makeup to skincare to fragrance, even my friend was impressed with the store as well. I ended up buying stuff from there as I knew that was gonna happen and the customer service was fantastic! The staff there are so attentive and kind, great work guys!. keep it up, I will be definitely be shopping in there for the foreseeable future.

Amazing service will definitely go back

An Unacceptable Experience at SpaceNK – Milton Keynes

On February 20, 2025, I experienced one of the most humiliating moments of my life when I am shopping at SpaceNK in Milton Keynes. A staff member falsely accused me of stealing, claiming she saw me put something in my bag. She insisted on checking it, and despite my repeated requests for her to prove her accusation by reviewing the security cameras, she refused.

Wanting to prove my innocence, I allowed both her and the manager to inspect not only my bag but also my jacket, removing all my belongings for them to see. As expected, they found nothing—because I had done nothing wrong.

This experience was not only distressing but entirely unacceptable. Accusing a customer without any evidence is deeply unprofessional and offensive. No one should have to go through this kind of situation. Stores have every right to prevent theft, but that does not justify false accusations and unfair treatment. I sincerely hope the company takes this incident seriously and provides proper training to its staff to prevent other customers from facing similar treatment.

Companies must remember that customer trust is built through respect, professionalism, and integrity. I urge SpaceNK to reflect on this and take the necessary steps to ensure a more respectful and ethical approach in their stores.