TSB Bank

About

TSB Bank in Milton Keynes is situated right on Midsummer Boulevard, making it pretty accessible for locals. If you're looking for a bank that offers a range of services from basic banking to financial advice and mortgages, TSB has got you covered. They’re open Monday through Saturday, with slightly adjusted hours on Wednesdays, which gives some flexibility for those who might need to pop by after work or on the weekends.

When it comes to customer feedback, TSB in Milton Keynes has a mixed reputation. With a rating of 2.8 out of 5 based on 28 reviews, it seems that opinions are quite varied. While some customers have had positive experiences, noting helpful staff and good services, others have expressed dissatisfaction, which is evident from the 13 one-star ratings. This could be a concern for anyone who prioritizes customer service as a key factor in their banking experience.

In terms of accessibility, the bank appears to be thoughtful in its design, with wheelchair-accessible parking and entrances, which is always a plus for inclusivity.

For anyone considering banking with TSB, it's wise to read through some of the reviews to get a balanced view of what to expect. While they offer essential banking services and have physical locations for face-to-face assistance, potential customers might want to weigh the mixed reviews against their personal banking needs.

2.8
28 reviews
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Customer Reviews

Col M

April 4, 2025
I was in the throes of opening an account when I received a phone call asking me what my weekly food expenses were and what pension I received and had a life insurance, needless to say I cancelled my appointment. Next time they will be asking about your love life.

Maureen Windridge

April 4, 2025
I transferred my banking to TSB two months ago. The last two months of my life have been a living hell. I requested 2 current accounts I got 4. I got 8 debit cards and 6 pin numbers. At one point when none of my debit cards appeared to match any of the pin numbers I was unable to pay for groceries. The shop assistant very kindly paid for my groceries. The staff in the branch are totally ignorant they are unable to answer any questions or give explanations (Milton Keynes branch). I am absolutely disgusted with the level of service from this bank.

Mach

April 4, 2025
Worst bank service I have ever seen. They din't even understand my question about account update, asked me to contact customer service. I regret switching to TSB. Awful experience. Worst service.

Sandra Kearns

April 4, 2025
We went into the MK branch to get my son's account changed to a different account. We were told they were too busy to help us, although given as we walked in one member of staff wasn't doing anything I got the impression they just couldn't be bothered. Given their rates aren't the best on offer clearly best option is to move the account elsewhere.

Location