DeeDee’s Family Cafe

Ex

Very Difficult to Find on the First Floor but staff was friendly

STAFF SO RUDE, WHEN ORDERING WAS TOLD CAN LOOK AT MENU BUT ITS NOT WHAT THEY SERVE. WHEN ASKED FOR DAIRY FREE OPTIONS SAID NOTHING

This cafe in the Range is consistently good. Cannot go wrong with Costa coffee. Food is good and staff are friendly

Normally come here on a regular basis with my mum on but this occasion we had a terrible service and experience. For regular customers to be treated this way was awful.

So we had a lady in front of us order a a med/reg cappuccino and the Ladie Katie behind the counter got this order wrong. She was given a Large, the Ladie said “oh that’s far too big”, Katie then swapped the drink over for a Med.
We made an Order for a Medium Str/Cream frappe, we received a Small.
When asked, Katie said she put a small down even though we said we asked for a Medium. When challenge this to (I’m guessing the guy was a manager) the Manager he was very Persistent that Katie was in the correct even though we said “We asked for a Medium” but cause we were changed for a small and received a small. Nothing else mattered. In there eyes, we were wrong.
He asked if I was given the receipt after we placed the Order (Yes. He knew this as we shown him) then said “we should have checked the receipt before sitting down”. Putting the blame on us. May I add my mum is disabled so she’s not going to look down at the receipt after purchasing. She’s disabled!! After the manager putting up some type of confrontation, he was NOT there when Katie was making these mistakes.
They starting speaking in the Kitchen about us (no customers were around so it was dead quiet I can here them speaking about us) then another colleague after that, the manager walking into the office doors whilst the colleague looked at us. It was very obvious. we were made to feel uncomfortable so I was so annoyed they made us feel this way.
Not Professional at all. As a business owner myself I feel Katie needs training and the manager needs replacing with someone the knows how to deal with complaints because that is not how you deal with it.
I will be taking this further.