Europcar Milton Keynes

I had an extremely disappointing experience with Europcar, and there are several key issues that need to be addressed:

1. Deposit Fee: Charging a £250 deposit is outrageous, especially when this wasn’t made clear during the online booking process. Finding out about it at the point of collection is unacceptable and not transparent. Claiming this amount is “reserved” rather than taken is misleading, as it is deducted from the account, and the refund takes over a week to process. This is highly inconvenient.

2. Customer Service: The telephone system is awful—calls constantly get cut off, and it’s nearly impossible to get through to the specific branch you need. The customer service staff are either poorly trained or indifferent to customer concerns, making it an incredibly frustrating experience.

3. Hidden Costs: The advertised price might seem competitive, but the added fees are extortionate. Excess charges of £2,500 or more, plus additional payments for things like tyre and window cover, are absurd. The overall cost is a rip-off, making the “cheap” hire a very expensive ordeal.

4. Vehicle Return Process: Returning the vehicle was unnecessarily slow, with only one staff member available to check for damage. This is a time-consuming process, and it’s unreasonable to have customers waiting because of understaffing.

Had I known about the deposit and all the hidden charges, I wouldn’t have wasted my time driving 45 minutes to use Europcar’s services. I would have chosen Enterprise, which is much closer to me and offers a more straightforward service.

Overall, I rate Europcar’s service a big zero. I won’t be using your company again. Also, please return my money promptly!

This is my second time leaving a bad review because Europcar has truly outdone themselves in being an absolute rip-off. I strongly advise anyone considering their services to think twice and avoid this company at all costs!

The customer service is horrendous, staff are indifferent and have a complete lack of care for their customers. Their attitude is lacklustre, and they make zero effort to address issues properly. Instead of proactively reaching out to resolve complaints, they have the nerve to ask you to contact them after leaving a bad review. How about you take some responsibility and fix the problem directly?

The company is a total disappointment, and the deposit process is nothing short of a scam. They still haven’t returned my money, even though they claim they “don’t take it out” of your account. What a blatant lie!

Honestly, do yourself a favour and go elsewhere, Enterprise or literally any other company would be better. Europcar is a disgraceful, money-grabbing, dog-shit company. Avoid, avoid, avoid!

And by the way, I’m still waiting for my bloody deposit!

Really disappointed that we were offered a collection of the vehicle but we’re not told that there would be a cost of £80+ it was too late to change it, as we weren’t booked in, although given a time for pick up. When I phoned (they were and hour and half late) was told I wasn’t booked in, so too late to take the vehicle, and had to pay even though not told of this cost.

I was provided a dirty car that had missaligned tracking. on my return i was charged "additional mileage" despite the rental details on the brokers website clearly stating i had 1000 miles for the journey. At no point did the team on pick up state that this was any different according to their terms. So i had a dirty car that wasn't really fit for the road and i was over charged or charged additionally for it. It was a very poor experience.

The staff at the branch demonstrated professionalism and a friendly attitude, making me feel valued at every step. Their attentiveness and solution-oriented approach ensured that the process was both smooth and enjoyable.
The pick-up and drop-off services during the rental process were excellent. In particular, when I requested updates due to changes in the return date and an urgent health issue, they went above and beyond their standards to assist me, preventing a major inconvenience.

Rented a Fiat 500 for a couple of days. Car was in beautiful condition and a pleasure to drive. Great deal on the car hire, too. Tiffany, who booked me in was efficient, friendly and professional. An altogether positive experience and would highly recommend this company for car hire.