i got a free pistachio hot chocolate which was an amazing saving and it was lovely, the service was nice and quick, the festive panini was surprisingly nice and the atmosphere was lovely.

Good location especially if there’s stuff going on at the square. Perfect for sitting down and enjoying the sights. Coffee is always good Caffè Nero coffee. The app is worth having, just received 5 free stamps from the Christmas cracker. The new porchetta is really nice and is a welcome change to the usual selection, fingers crossed Caffè Nero will keep this one on the and not just a festive option. Please please please please!! The service is very slow, fair enough they need to take time to prepare barista coffee but the wait does get quite long. Don’t know, maybe a bit more staff?

I always come into nero and recently I've really been disappointed, on their website it says they open until 8pm but each week they've been closing at 7pm. If the times have updated this should be updated on their website and on google. It's 7pm when they shut however I went to use the toilet and bare in mind I have been here since 5pm and have brought 2 drinks and the toilets are shut already even though they are open until 7pm, if i want to use the bathroom I'll have to pack up all of my stuff go outside the cafe just to comeback. The service itself is lacking when I went to get my 2nd drink I was told I could only have a paper cup and was given no explain as to why. I usually come here to study as it's so peaceful, however lately the service has been lackluster and all round disappointing.

The coffee here is better than most, but the service is super slow. I’ve been three times, and it took an average of 10 minutes just to get served! They should probably hire more staff or baristas to speed things up.

I was in this store on 09.12.2024 and as I stood in the queue I watched Kai playing with his hair whilst making people’s drinks and serving their food. The last straw was drawn when Kai paused to dig his ear whilst making another customers drink. I asked for a manager and was alerted by the trainee that Kai was the manager. I asked Kai very politely to come to the end of the counter where other customers couldn’t hear me raise the above concerns. To my surprise Kai was not concerned with what I was saying and he proceeded to ask me ‘What do you want me to do, I have a queue of people waiting’. I told him to wash his hands and continue serving his customers, but highlighted that his behaviour was inappropriate and that I would be making a formal complaint. I am appalled that this is being done in a food establishment and I assure you that I will NEVER return to your MK store again.

The only positive is that I was served by a trainee Alex B who was polite, got my order correct and was very attentive to detail. Kai the manager has absolutely no business being a manager or working in this industry as his hygiene leaves more than a lot to be desired; Kai could clearly learn from his trainees or junior colleagues as they certainly showed him up!