EE

I when in here for new sim only contract.
But the customer service wasn't good because when I said can get 5G in my area there assumed I was living in MK and also there was asking me about my board band which I didn't come into the shop for that.
And there can't tell if 5G was coming to my area when EE Advertisement constantly says were the best network ever in 5G is everywhere which is not correct it's force information as a advertisement

I approached the store at 5:50pm. The first thing they said was "sorry we're closed" even with 10 minutes to spare? I only had one question to ask. They all had their coats and bags ready to leave turning everyone away. Rude and dismissive. I'll definitely be using a different provider from now on.

Very helpful.

Wasnt impressed with the service i received from two different people. Didnt ask the right questions to me (even though i gave them every piece of info needed and from the information i gave questions should have followed to me). I felt like they didnt want to help. Lucky i gave two stars to be honest.

Initial response was good, when I took my phone in for repair
The service that I received after that was devil may care, but I dont

Not so good

Visited the shop to purchase a new phone for my wife. The options available and cost of each option were fully detailed by Hubert who could not have been more helpful. I have no hesitation in recommending this store.

Rubbish

Ok

Tilz was very helpful in setting me up with a replacement SIM card. Thank you!

I went into EE after being on the phone to EE customer service for over 3 hours to no avail. Went in twice, equipped with more identification (driving license, passport, birth certificate & all of the EE forms from the phones purchase) than i'd need to join the armed forces, yet due to the account being under my dad's name, i was met with unhelpful advice. My ESIM deactivated & all i was looking for was for the new ESIM to be activated or to be issued with a sim card, after confirming all account details and having my dad (with id) on facetime (due to him being away for an extended amount of time so unable to grace them with his physical presence)- I was still told that this was not enough and he needed to physically be there. I understand that such procedures are in place to prevent data leaks however when I have multiple pieces of government issued records proving that i am in fact a product of him, him on the phone, all of his account passwords and details- i really don't understan...