Acorn at Westcroft Day Nursery

My son started with Acorn recently and he absolutely loves nursery, he is always very happy to see the Acorn team and dives in to their arms ready for breakfast. The team are amazing with my boy!. Kim is his key worker and we really enjoy getting his observations and updates you can really tell she knows our son's personality , character and development . The menu has a large variety and Sarah is an incredible cook , my son usually has seconds . They are even able to get him to eat things he won't even try at home like banana and cucumber. The admin Sabs is extremely helpful and always on hand to answer any questions regarding funding and bills . My wife and I love looking at the daily post and reading what our son has been up to and seeing the pictures. Would highly recommend acorn at westcroft to everyone.

Neither of my children actually attend this nursery thankfully but I park behind it when I come to collect from the pre-school nearby. Today I was shocked to hear how one of the staff members was talking to a child, clearly the child was doing something and the sitting/laying on the floor due to me hearing 'stop that, i said stop, STOP IT NOW! Ugh just GET UP' the attitude, tone and shouting was appalling, you're talking to a SMALL CHILD for crying out loud, sort yourself out!

Two years later, and I'm still in disbelief that this nursery is open and functioning. When I was searching for nurseries, we didn't live in the area and knew very little about it. During the tour, the children were conveniently on a field trip, and the nursery appeared clean and well-maintained, so we decided to enroll.

However, things quickly unraveled during the settling-in period. I was informed that my child's assigned key person was off sick, only to later discover that this person worked just one day out of my child's three scheduled days. My child was shuffled between various staff members, which felt disorganised and far from the nurturing environment we were promised. Despite my growing concerns, I had no choice but to return to work due to dwindling holiday days, so my child officially started at the nursery.

On the very first day, I was called early to pick my child up because my child was inconsolable. Another staff member was hastily assigned to care for my child, but it was clear that no genuine effort was made. The following day, the same pattern repeated. When I arrived early after being called, no one stopped me or even verified my identity. I walked straight into the room and was horrified to find my child sitting alone in a corner, still wearing the coat--exactly as had been when I dropped my child off five hours earlier. The rest of the staff were outside, chatting and watching the other children, completely oblivious. I could have walked out with my child, and no one would have noticed.

That was the last day we ever set foot in that nursery, yet they still charged us for the entire month. I lodged a complaint with Ofsted last year, but nothing came of it. If you value your child's well-being, avoid this place at all costs.

We started sending our son at 19months to nursery and decided to go with Acorn Westcroft due to the good things we heard about Acorn. We were bit concerned about how well our little one would settle as he was in lockdown for most of the time since being born, but the team here are fantastic due to which our boy has been adjusting really well. In particular Gina, Jess, Gity, Sam, Katie, Lisa and really everyone else are lovely and so caring. We get regular feedback on our son's progress and they use the famly app which has daily posts and photos about the lovely activities during the day, meals consumption, nappy change, etc. Sonia who is the nursery manager was aware of a personal situation we are going through and has been very accomodating and helpful. I am so glad we decided to go ahead with Acorn Westcroft. Would definitely recommend.

Think its acceptable to cross dress my 4 year old and other young boys in the nursery allow them to lick each other and bite not a happy dad