Milton Keynes | Serviced Apartments | Your Apartment
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Reviews 30
It was very overpriced for the room. The pictures was deceiving. The 'double bed' is 2 small singles pushed together that seperate. The sofa bed is tiny and when pulled out there is no room to walk to the kitchen. There is no oven and only a small hob which barely works and a microwave. I would not recommend here and you have to pay for parking every day too.
Hi Kyle,
Thank you for taking the time to share your feedback. We're sorry to hear the apartment did not meet your expectations.
Our room descriptions and photographs are intended to accurately reflect the layout and facilities available within each apartment type, including the kitchen setup and sleeping arrangements. Parking information and associated charges are also outlined prior to booking.
We appreciate your comments regarding the bed configuration, sofa bed space, and cooking facilities, and these have been shared with the relevant team for review as we continue working to improve the guest experience.
Best regards,
YA Team
Unfortunately a company that just doesn't care about its customers.
I asked them if they could be flexible with their policy because of a medical emergency. I asked to move my reservation back one weekend. They refused. I offered to pay a re-booking fee. They refused. I said I don't mind what room type, put me in a smaller room. They refused. I know the cancellation period had passed, I was hoping for some flexibility on their part, but in the end I thought I'd just have to notch this up as a loss. After all, it was a policy I accepted.
But the reason for the 1 star is the absolute abomination of an excuse they came up with for why they couldn't be more flexible. They said they were fully booked on the new dates. They weren't That was a lie.
When I asked them why I could book the new dates on their website, they said (and this is a direct quote)... "What you're seeing online is general availability for that room type, but in our internal system the specific apartment and the inventory we manage for 16-18 May are already fully booked, which is why we're not able to move your existing reservation."
So you do have availability, but you don't have availability, all in the same sentence.
Any company that still uses an excuse of "computer says no" in 2026 has truly given up on the notion of delivering a basic level of customer service. 1 star.
Hi Danny,
Thank you for your feedback. We are sorry to hear you were disappointed with the outcome of your request.
As outlined at the time of booking, reservations made on the selected rate are subject to the cancellation and amendment policy agreed to during the booking process. Whilst we always try to assist where possible, changes are dependent on operational availability within our managed inventory at the time the request is made. Availability displayed online does not always reflect the same allocation or apartment inventory available for reservation amendments internally.
We appreciate that this was frustrating, particularly given the circumstances you described, however our team did provide the information available to them at the time and no misinformation was intended.
We appreciate all guest feedback and will take your comments regarding communication on board.
Best regards,
YA Team
Sadly had a very disappointing stay here. I'll summarise below:
Pros:
- Apartments are nicely decorated and very well equipped
- Bed and bedding was very comfortable
Cons:
- Bathroom is very poorly installed. Water pressure is non existent and it takes ages to get hot water. The extractor fan is incredibly loud and rumbles from the ceiling throughout the whole apartment. It sounds like you have a tumble dryer on.
- The dishwasher didn't clean properly, but we were only given one tablet, so I had to redo a lot of dishes by hand
- We booked luggage storage in advance, and this was confirmed before our stay. However, the room is impossible to find - it is actually what looks like a utilities cupboard on the outside of the building and isn't labelled. It requires a code for entry, but none of the door codes I had worked, and I wasn't given a separate one for the luggage room. I contacted the help desk by WhatsApp and by phone, but no one got back to me for hours, by which time I had already had to book and pay for storage elsewhere. I replied to the help desk to inform them of this, but I have never received a reply, let alone compensation for the luggage storage I had to pay for out of my own pocket.
I would not stay here again.
Hi Jack,
Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the apartment decor, facilities, and found the bed comfortable during your stay.
We are sorry to hear that other aspects of your experience did not meet expectations. Your comments regarding the bathroom, dishwasher, and luggage storage process have been noted and shared with the relevant teams for review.
Regarding the luggage storage, we understand how frustrating this must have been. Our team does provide access details ahead of arrival, however we appreciate your feedback around the visibility and accessibility of the storage area and will review how this information is communicated to guests moving forward.
We appreciate all feedback as it helps us continue improving the guest experience.
Best regards,
YA Team
Super apartma po ugodni ceni. Ima vse kar potrebujes, ce si na dopustu.
Cisto, udobno...
Hi Irena,
Thank you for your wonderful 5-star review! We're delighted to hear you found the apartment clean, comfortable, and well equipped for your vacation.
It's great to know you enjoyed both the apartment and the value offered. We really appreciate your feedback and hope to welcome you back again soon!
Best regards,
YA Team
Avoid Your Apartment. I booked for my friend and I - a superior apartment with one king bed and one sofa bed, sleeps 4. There was no bedding anywhere in the apartment for the sofa bed so my friend and I had to share the king, I reported this via the WhatsApp business chat and the only response was to thank me for advising. No offer to resolve and clearly didn't care. This place also sent me and invoice for a PS20 charge but did not state what that was for. After a few messages and AFTER my trip was complete they confirmed it was for parking, which I didn't request, didn't use, and was not part of my booking, which I was able to prove using their own web app. Currently chasing for confirmation that they will be refunding this but am expecting the same level of response I got to the lack of bedding. Don't give these people your credit card details, book somewhere else
We're sorry to hear that your stay did not meet expectations and appreciate you taking the time to share your feedback.
Regarding the sofa bed linen, this does need to be requested prior to arrival, as outlined in our booking information. We apologise if this was unclear during the booking process.
We would also like to clarify that we do not charge guests for unrequested add-ons.
We understand your frustration with the communication you received and appreciate your comments, as they help us improve both our service and response times moving forward.
Best regards,
YA Team
Great serviced apartments. Central MK location. Excellent facilities including a laundry room , communal lounge and working booths.
Hi Craig,
Thank you so much for your wonderful 5-star review! We're delighted to hear you enjoyed our central Milton Keynes location and made good use of the facilities, including the laundry room, communal lounge, and working booths.
It's great to know the apartments and shared spaces helped make your stay comfortable and convenient. We really appreciate your feedback and hope to welcome you back again soon!
Best regards,
YA Team
O locatie foarte frumoasa si bine ingrijita si organizata.
Hi Tereaca,
We're delighted to hear you found the apartment beautiful and well maintained.
A lot of care goes into keeping everything organised and presented to a high standard, so it's great to know that stood out during your stay. Your kind feedback is very much appreciated.
We hope to have the pleasure of welcoming you back again in the future.
Best Regards,
YA Team
Very clean and tidy. The cleaners do a great job
Hi Donna,
Thank you for your kind feedback.
It's great to hear the apartment was presented clean and tidy for your stay. Our housekeeping team work hard to maintain high standards, so your comments will certainly be passed on to them -- they'll be very pleased to know their efforts were noticed.
We appreciate you taking the time to leave a review and hope to welcome you back again soon.
Best Regards,
YA Team
Great services apartment. Communication was amazing and quick response on any questions or requests. Apartment was furnished lovely and bed was super comfy. Would highly recommend
Hi Leanne,
We're so pleased you had such a positive experience with us.
It's great to know the apartment itself made a strong impression -- from the interiors to a really comfortable night's sleep. Just as importantly, we're glad the communication and responsiveness helped make your stay smooth and stress-free.
Your recommendation is truly appreciated, and we'd be delighted to welcome you back again in the future.
Best Regards,
YA Team
Hi Alin,
Thank you for your review and for choosing to stay with us.
We appreciate you taking the time to leave a rating and hope you had an overall comfortable visit. It would be a pleasure to welcome you again in the future.
Best Regards,
YA Team
