I arrived at the nursery on time, yet they had no reception area to speak to a member of staff to check me in or out or show me to where I needed to go, so I was left looking for the baby room for 20 minutes, where in the end a gardener from the farm had helped me look, as he could see i was completely lost and puzzled walking round and round in circles, after i had spoken to another member of staff from the toddler room who I felt was unhelpful on directions and had zero time for me.
already at this point I felt this wasn't a very good start.
Once I arrived to the right room, the staff member made me feel as if I wasn't allowed in there and they needed to rush through the "system" of how the nursery worked, as it was only a "30 min appointment). I wasn't shown the nursery at all, but only the room of where my child would be. to me the room didn't look clean, and not a lot of interaction with the children.
It didn't give me a feel of love and welcome, considering I was going to be leaving my daughter there 10hours a day 3 days a week. This nursery gives the opportunity for children placed at the nursery to go to the farm on a daily basis (which was one) thing that drew me to the nursery in the first place) but sadly I wasn't shown the farm either, I wasn't even told that a new building was being built for the new nursery itself, until I left I saw a banner sign at the entrance.
the staff member who was speaking to me was so routine with words it wasnt natural at all. nothing was natural and no energy what so ever in excitment for my daughter to me part of the nursery.
When I left, this made me feel I didn't want my daughter to go there at all.
I required my deposit back that I had paid for her place, however this was declined, due to "Policies"
I paid PS150 in total PS50 deposit PS100 for the first payment. I have since emailed twice and have had no response, asking if I could at least have the PS100 asa refund as that was for the first payment, but again no response which I think is terrible!!
poor communication from a nursery is alarming considering you're suppose to trust these people with your child.
as a first time mum this has made me feel uneasy on leaving her in a nursery at all.
in the end I read off stead reports and to be honest I wasn't surprised after my visit.
clearly shows how this nursery is ran, unprofessional and no care towards potential new comers.